The Modern Facilities Management Podcast
The Modern Facilities Management Podcast is your premier resource for insights, trends, and best practices in the ever-evolving world of Facilities Management. Hosted by Griffin Hamilton, this show features conversations with thought leaders, service providers, and tech innovators who are shaping the future of FM. From navigating new technologies like AI and IoT to optimizing operational efficiency and sustainability, we dive deep into the challenges and opportunities facing facility managers today. Whether you're a seasoned FM professional or new to the field, this podcast offers actionable takeaways to help you elevate your facility operations and stay ahead in a rapidly changing industry.
The Modern Facilities Management Podcast
#112 Alex Cummings & Doug Donovan: The Intersection of Training and Data
This episode features Alex Cummings, CEO of FlowPath, and Doug Donovan, CEO of Interplay Learning.
Interplay Learning has developed cutting edge training technology for the essential skilled trades. Users are able to train and practice hands-on learning from any device or even in VR.
The FlowPath team has created an industry leading CMMS, focused on simplicity and the user experience for Technicians in the field.
Alex and Doug discuss the importance of using FM technology, like FlowPath, to collect data in real time, and how to effectively leverage data to train and cross-train employees. They also discuss best practices in standardizing training programs, and how this can lead to a better customer experience.
Enjoy!
Chapters
00:00
Introduction and Background
02:27
Interplay Learning's Training Platform
05:18
Training Students in Trades
08:01
The Importance of Training for Retention
10:40
Customer Support and Training
12:37
Data Collection and Training Programs
15:04
The Impact of Technology in Facilities Management
16:29
Standardizing Training Programs
21:08
Best Practices for Training and Learning
24:47
The Biggest Impact on Doug's Career
26:26
The Biggest Impact on Alex's Career
28:03
Conclusion
Interested in closing the skills gap? Check out our friends at Interplay Learning!