This episode features Alex Cummings, CEO of FlowPath, and Doug Donovan, CEO of Interplay Learning.
Interplay Learning has developed cutting edge training technology for the essential skilled trades. Users are able to train and practice hands-on learning from any device or even in VR.
The FlowPath team has created an industry leading CMMS, focused on simplicity and the user experience for Technicians in the field.
Alex and Doug discuss the importance of using FM technology, like FlowPath, to collect data in real time, and how to effectively leverage data to train and cross-train employees. They also discuss best practices in standardizing training programs, and how this can lead to a better customer experience.
Enjoy!
Chapters
00:00
Introduction and Background
02:27
Interplay Learning's Training Platform
05:18
Training Students in Trades
08:01
The Importance of Training for Retention
10:40
Customer Support and Training
12:37
Data Collection and Training Programs
15:04
The Impact of Technology in Facilities Management
16:29
Standardizing Training Programs
21:08
Best Practices for Training and Learning
24:47
The Biggest Impact on Doug's Career
26:26
The Biggest Impact on Alex's Career
28:03
Conclusion
Interested in closing the skills gap? Check out our friends at Interplay Learning!